One more user satisfied with Mercadona’s service.

We help citizens willing to improve the world through their suggestions and feedback.

One of our users, María Paz, e sent a suggestion to Mercadona (The largest supermarket chain in Spain and Portugal) using our feedback submission tool:

Dear Customer Service Director

I would like to make a suggestion about the service provided.

I wanted to suggest that you put pictures of the products to make the purchase online, because on some occasions, it has happened to me that something has come up that I did not want… Other supermarkets have it.

Another thing is that I think the price they charge to bring the order is abusive, I think it should depend on the amount of it.

Thanking you in advance for your attention and trusting that you will take the appropriate measures,

I bid you farewell cordially.

¿What was Mercadona response when receiving the message sent via EasyFeedback?

María Paz, satisfied with the response she received from Mercadona, comments:

I was called by a customer service guy, who was very polite and kind enough to explain to me that Mercadona’s interface has already changed in some provinces and is about to arrive in Alicante and that we will be notified.

I was very surprised that they will call me to give me this explanation.

Thank you

Once our EASYF Token gets developed, users who send useful and private feedback aiming to improve products, services and processes of companies and institutions worldwidewill be rewarded with EasyFeedback Tokens (EASYF).

This suggestion is a good example of feedback that will be rewarded with EASYF.



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