One of our users sent a complaint to Palacio de Hierro using using our feedback submission tool:
Dear Customer Service Director,
I want to express a complaint related to your offers and promotions.
Buy with you online and pickup appeared; that means: pick up at the store where you request and now they tell me that there is no existence and that they are waiting for the return to be made.
It’s been 15 days and I don’t know anything.
For this reason, I ask you to provide the service.
Thanking you in advance for the attention you give me and trusting that you will take the appropriate measures, you say goodbye
¿What was Palacio de Hierro’s response when receiving the message sent via EasyFeedback?
Our user, satisfied with the response they gave him from Palacio de Hierro, comments:
Raise the complaint with you to Palacio de Hierro.
You sent an e-mail to the corresponding area with a copy to me and Palacio de Hierro answered me immediately finishing my service correctly.
I appreciate the support.
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