We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.
This series of articles tells some of the stories that our users have chosen to share.
M.C. sent a complaint to Telmex through EasyFeedback to resolve the difficulties she was having in communicating with Telmex and has given a 10 for Telmex’s response and the ease with which she was able to resolve everything thanks to EasyFeedback.
"I was without service for 14 days and I reported it twice a day, the chat always said the same thing that it will be resolved in 24 hours and on the phone line they hung up on me after I put the number, one day they hung up on me 6 times and one of them was the executive, when I told L.L. not to hang up on me, she hung up on me. Their customer service is lousy and their problem solving is even worse. I reported it through EasyFeedback and they fixed it within 2 days."
Mari Carmen purchased a product that was in poor condition and sent a complaint to Campofrío through EasyFeedback. Campofrío gave an answer that Mari Carmen rated a 10 for the treatment and solution they provided.
"I received a very pleasant treatment and they solved the problem and tried to fix it so that it would not happen again. I know that they take the quality of their products to the maximum so that they arrive in the best conditions and we can enjoy their quality and taste and I am very grateful to Campofrio for the effort they made to resolve the incident and improve. Thank you for everything and I am very happy with your response and treatment. Best regards."
M.D. sent a complaint to Tui España Turismo privately through EasyFeedback about an incident with some of the staff that almost resulted in M.D. suing the company. Thanks to the fact that the company received this complaint privately, they were able to resolve the complaint and M.D. rated this attention with a 10.
"Good morning, they contacted me and dealt with my complaint very kindly, I am completely satisfied. Thank you."
Mª Consolación sent a complaint to Ceys via EasyFeedback about the complicated instructions for one of their products. Ceys replied to Mª Consolación and thanked her for the information.
"They are very grateful to me for informing them about the interpretation problem I had with the instructions for their product, and they also admit that I am a bit right.”
Manrique complained to Zalando via EasyFeedback about the quality of the sneakers he bought and is very positive about the way Zalando dealt with him.
"I received an adequate response to my complaint about the purchase of a defective product, the treatment I received from Zalando was very good."
After using EasyFeedback to send a complaint to Otis about a long overdue repair, Fernanda received an excellent response from Otis, which she rates with a 10.
"Excellent service, they dealt with me immediately and thanks to the report I got a reply after 3 months."
A. sent her complaint to Perfumerías Arenal through EasyFeedback about the poor service she received in one of their stores. The quick response from Perfumerías Arenal deserves a 10.
"They have responded promptly and have shown concern and interest in resolving this issue. Thank you."
About EasyFeedback
For consumers
EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.
For businesses
EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.
If you want more information, please write us at [email protected].
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The EasyFeedback team.