We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.
This series of articles tells some of the stories that our users have chosen to share.
Edurne gives Senda Viva a perfect 10, as she submitted a complaint to Senda Viva via EasyFeedback due to issues with incorrect date tickets refund. She was able to obtain the refund smoothly, thanks to EasyFeedback, and she praises us for the assistance received.
"Thanks to EasyFeedback, I received an immediate response to my complaint. The website assists in correctly drafting the terms of the complaint. I recommend everyday people like me to use this channel."
Ch. submitted a complaint to Ale-hop via EasyFeedback regarding the service she received at one of their stores. Ale-hop provided a response that Ch. rated with a perfect 10 due to the excellent customer service she received.
"I copy and paste the response received: Firstly, thank you for your interest, and I would like to apologize for what happened. We have forwarded your email to the area supervisors for them to review the situation and take the necessary actions."
Salvador privately submitted a complaint to Roca via EasyFeedback due to an issue with a product that didn’t meet the expected quality. Thanks to the company receiving this private complaint, they were able to resolve the issue, earning a perfect 10 from Salvador.
"They told me that the damage was indeed covered by the warranty, and they would send me a replacement, although they haven't sent it yet. The service was very good, and they were very friendly."
J.C. submitted a complaint to the Sagunto City Council via EasyFeedback regarding the lack of lighting in a certain area of Sagunto, and the response received was rated as 10/10.
"Immediate and clear response.”
A. filed a complaint with Mercadona through EasyFeedback regarding the quality of some products, and highly appreciates the response from Mercadona due to the excellent customer service provided.
"They contacted me immediately. As of today, the issue has been resolved. Very efficient."
After submitting a complaint to Scalpers via EasyFeedback to claim a missing order, Mario received an excellent response from Scalpers, which he rates with a 10.
"Scalpers' response:
Good morning, We would like to inform you that we have arranged for a new shipment of your order. You will receive it in the next few days. If you need any additional information, please do not hesitate to contact us. Best regards."
Lindsay submitted her complaint to Decathlon through EasyFeedback regarding a product with a poor warranty. Decathlon’s quick response earned a 9.
"I am very pleased with the assistance I received and the response time. They replied very quickly and fixed the issue right away. They have reimbursed me for a new scooter. The old one had a manufacturing defect."
About EasyFeedback
For consumers
EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.
For businesses
EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.
If you want more information, please write us at [email protected].
Join our Telegram group and follow us on Linkedin, Twitter and Facebook in order to be up to date with the project.
The EasyFeedback team.