EasyFeedback WinWin 43

We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.

This series of articles tells some of the stories that our users have chosen to share.

Rated 10 out of 10

Kaspersky Spain achieves a 10 thanks to EasyFeedback

José Luis sent a complaint through EasyFeedback to Kaspersky Spain to ask about the payment method for the subscription he has with them. He thanks EasyFeedback for enabling him to send the complaint to Kaspersky Spain via the platform and for the ease with which he was able to send the complaint using our forms.

"The inquiry I made to Kaspersky was handled well and promptly. I don't know how much of this was due to Easyfeedback, but everything worked out. Thank you. Best regards and happy holidays."

José Luis

Rated 10 out of 10

Alicante Town Council gets a 10

Magdalena sent a complaint to Alicante Council via EasyFeedback through EasyFeedback due to the difficulty he is having in contacting the City Council and getting an appointment to register his address. By sending the complaint through EasyFeedback he received a very quick response from the City Council.

" Quick to find a solution. Friendly and personalized service. Very grateful."

Magdalena

Rated 9 out of 10

José gives Feu Vert a 9 out of 10.

José submitted a complaint to Feu Vert privately through EasyFeedback due to a car service that was done incorrectly and the difficulty in contacting Feu Vert to resolve that problem. By submitting her complaint through EasyFeedback, José got the problem resolved.

"First, there were no excuses, and second, they did all the work for me again."

José

Rated 10 out of 10

Foot Locker achieves a 10 from Patricia

Patricia sent a Complaint to Foot Locker through EasyFeedback because they refused to exchange the shoes they sold him in poor condition, as the brand did not acknowledge that the shoes had already been sold in poor condition. Foot Locker gave a quick response to Patricia who has rated the attention with a 10.

"The customer service department resolved my problem and was very helpful.”

Patricia

Rated 10 out of 10

Lamia gives a 10 to Don Simón for the answer

Lamia enquiry to Don Simón through EasyFeedback regarding the defective packaging of one of their products that resulted in a cut on the finger of the person who opened it. He rated the response he received from Don Simón with a 10.

"Everything was great and the process was very quick."

Lamia

Rated 10 out of 10

Europcar Mexico gives a top response to Jesús

Jesús gives a 10 after sending a complaint to Europcar Mexico through EasyFeedback for an improper charge for which he expects a refund. Europcar Mexico gave him the answer she was looking for.

"They answered me and my problem was resolved. Thank you very much."

Jesús

Rated 10 out of 10

Alberto gives a 10 to Decathlon for its response

Alberto sent a Complaint to Decathlon through EasyFeedback because of a mistake they made in the purchase of two bicycles. Besides their error, they want him to come in person to resolve the issue. Alberto submitted the complaint via EasyFeedback and received a very prompt response from Decathlon.

"I have received a response and I must say that this great brand also has great professionals who care about their work and their customers."

Alberto