We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.
This series of articles tells some of the stories that our users have chosen to share.
After making a complaint to the Badalona City Council through EasyFeedback to solve the problem of dirt in a park, Francisca gave a 9 for the response and service she received.
"Every time I have complained through this medium (EasyFeedback.com), the companies have replied to me and at the same time tried to find a solution, so I recommend it to my friends and family to use it, it is very reassuring to make a complaint and to be listened to and to try to do something about it, for which I thank them.”
Francisco Javier sent a complaint to Skechers Spain through EasyFeedback about a poor quality product and has given Skechers Spain a 10 for the quick and effective response to his complaint.
"Very good response from Skechers Spain."
Xavier sent a complaint to La Tagliatella through EasyFeedback about the bad service he received in one of their restaurants. The response from La Tagliatella deserves a 10 for the kindness and attention given to him by the chain manager.
"We are regular customers of several Tagliatella's in Barcelona. We have always been very happy with their quality and service. But in Igualada we had a rather bad and unpleasant experience. After we made our complaint, the person responsible for the brand got in touch with me. A very friendly person told me that he had looked into the case, spoken to the restaurant in Igualada and assured me that the problem had been resolved for future occasions. I do not think it is worth explaining what happened as the problem should be solved for the near future. I appreciate the kindness and the way of acting of the person in charge of the Tagliatella chain.
Thank you very much."
Andrea sent a complaint to Ilerna Online via EasyFeedback because she had not activated the platform and was unable to contact the company. After receiving the complaint through EasyFeedback, Ilerna Online gave her an answer that Andrea rates as 10.
"In the end I was answered and everything was resolved, thank you very much.”
Alejandro filed a complaint with Walmart Mexico through EasyFeedback because the customer service was not correct and he appreciates the response from Walmart Mexico.
"The answer was good, in less than 24 hours they got back to me with a solution and made my point."
After sending a complaint through EasyFeedback to Suzuki Mexico about a poorly done car inspection, Arturo received an excellent response from Suzuki Mexico, scoring him a 10/10.
"They booked me in for a check up, put the computer in and it came back with a battery failure and they gave me a full warranty on my battery. Thank you Suzuki Tlalnepantla."
Antonio sent his complaint to NH Hoteles through EasyFeedback about the poor service he received at one of their establishments. He had previously sent the same complaint directly to NH Hoteles, but when he sent it through EasyFeedback he received a satisfactory response.
"I received a satisfactory response to my complaint."
About EasyFeedback
For consumers
EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.
For businesses
EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.
If you want more information, please write us at [email protected].
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The EasyFeedback team.