We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.
This series of articles tells some of the stories that our users have chosen to share.
Mari Carmen purchased a product that was in poor condition and sent a complaint to Campofrío through EasyFeedback. Campofrío gave an answer that Mari Carmen rated a 10 for the treatment and solution they provided.
M.D. sent a complaint to Tui España Turismo privately through EasyFeedback about an incident with some of the staff that almost resulted in M.D. suing the company. Thanks to the fact that the company received this complaint privately, they were able to resolve the complaint and M.D. rated this attention with a 10.
Mª Consolación sent a complaint to Ceys via EasyFeedback about the complicated instructions for one of their products. Ceys replied to Mª Consolación and thanked her for the information.
Manrique complained to Zalando via EasyFeedback about the quality of the sneakers he bought and is very positive about the way Zalando dealt with him.
A. sent her complaint to Perfumerías Arenal through EasyFeedback about the poor service she received in one of their stores. The quick response from Perfumerías Arenal deserves a 10.