We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.
This series of articles tells some of the stories that our users have chosen to share.
Lorena gives Coca Cola México a perfect 10, as she submitted a complaint to Coca Cola México via EasyFeedback due to difficulties in processing some data changes and received a favorable and very quick response. Thanks to the solution she obtained, she expresses her gratitude to EasyFeedback for the assistance received.
Benigno submitted a complaint to the Canet d’en Berenguer City Council via EasyFeedback regarding a pothole in the public road. The Canet d’en Berenguer City Council provided a quick and very friendly response, which Benigno rated as a 10.
Gloria privately submitted a complaint to LATAM Airlines Colombia via EasyFeedback regarding a refund for tickets that had not been processed. Thanks to the company receiving this private complaint, they were able to resolve the issue, earning a perfect 10 from Gloria.
Ana submitted a complaint to Dakota Box Regalos y Ocio via EasyFeedback to renew a box she couldn’t renew on the website. She went from not recommending the company to rating the response received with a 9.
Santiago filed a complaint with Mercadona through EasyFeedback regarding the quality and origin of some products, and highly appreciates the response from Mercadona due to the customer service provided.
After submitting a complaint to Central Lechera Asturiana through EasyFeedback regarding the new packaging for their milk, Ainhoa received a very good response and solution, which she rates as a 9.
Edgar submitted a complaint to Bodega Aurrera via EasyFeedback regarding the poor service he received at one of their locations. The actions and response from Bodega Aurrera have earned a 10.