We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.
This series of articles tells some of the stories that our users have chosen to share.
Lorena gives Coca Cola México a perfect 10, as she submitted a complaint to Coca Cola México via EasyFeedback due to difficulties in processing some data changes and received a favorable and very quick response. Thanks to the solution she obtained, she expresses her gratitude to EasyFeedback for the assistance received.
"This platform (EasyFeedback.com) is really great. They replied to my complaint within minutes. It took a few days to resolve, but now everything is fine... I can only express my gratitude."
Benigno submitted a complaint to the Canet d’en Berenguer City Council via EasyFeedback regarding a pothole in the public road. The Canet d’en Berenguer City Council provided a quick and very friendly response, which Benigno rated as a 10.
"The response I received was very quick and pleasant. I hope the solution is effective."
Gloria privately submitted a complaint to LATAM Airlines Colombia via EasyFeedback regarding a refund for tickets that had not been processed. Thanks to the company receiving this private complaint, they were able to resolve the issue, earning a perfect 10 from Gloria.
"Thank you, they successfully resolved a refund for two tickets."
Ana submitted a complaint to Dakota Box Regalos y Ocio via EasyFeedback to renew a box she couldn’t renew on the website. She went from not recommending the company to rating the response received with a 9.
"The operator was very friendly, addressed my complaint, and resolved the issue, which was related to a problem renewing my box.”
Santiago filed a complaint with Mercadona through EasyFeedback regarding the quality and origin of some products, and highly appreciates the response from Mercadona due to the customer service provided.
"They gave me the option to either exchange the product or refund the amount. They also offered me the chance to speak with the person responsible for the product's importation, though I didn't take that option. I just wanted to file a complaint, and I was heard and attended to, so I give a 10 to Mercadona for their customer service."
After submitting a complaint to Central Lechera Asturiana through EasyFeedback regarding the new packaging for their milk, Ainhoa received a very good response and solution, which she rates as a 9.
"Good response and solution to the problem."
Edgar submitted a complaint to Bodega Aurrera via EasyFeedback regarding the poor service he received at one of their locations. The actions and response from Bodega Aurrera have earned a 10.
"Indeed, I had a rough experience and filed my complaint. Almost immediately, they notified me that they would review it, and a few days ago, they informed me of the actions they took to improve the service and apologized for the inconvenience. I definitely recommend it."
About EasyFeedback
For consumers
EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.
For businesses
EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.
If you want more information, please write us at [email protected].
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The EasyFeedback team.