We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.
This series of articles tells some of the stories that our users have chosen to share.
Omar congratulates EasyFeedback and Oxxo for solving the problem with one of his employees. And he appreciates the ease and follow-up of the feedback given through EasyFeedback.
"I had a problem with a cashier who did not want to receive a 500 Pesos note and would not give me change, I asked for help with change and she reluctantly gave it and made rude comments about the company. I went to EasyFeedback and they channelled me in a timely manner, I am very grateful for the support and follow-up to my problem."
NF sent a complaint via EasyFeedback to Lalín Town Council about a problem on the public highway that could lead to an accident. Lalín Town Council reacted quickly and solved the problem, and NF has given them a rating of 10.
"Quick response. The incident was resolved."
Maria Jose sent a private complaint to Zalando via EasyFeedback about a problem with an order. Thanks to the fact that Zalando received the complaint, they were able to refund Maria José and she deserves a 10.
"I was finally able to complete the order and receive a refund."
"Thank you for your attention to my request, I received 3 pieces of the product at my address and it was fresh and tasted good. Kind regards.”
"It was sorted out for me with no quibbles."
After submitting a complaint to Pollo Campero through EasyFeedback about not being served correctly, Edwin received a response and an explanation of what happened, which he rates as a 10.
"I reported my dissatisfaction with the service in the restaurant and they called me back immediately and told me the reason for the bad service I received in the restaurant."
Yolanda sent a complaint to Alain Afflelou via EasyFeedback because she bought a pair of glasses that were not of the quality she expected. Alain Afflelou’s response deserves a 10.
"We received an immediate solution from Jessica (store manager) who acted with professionalism and impeccable customer service. We will definitely buy from them again because of the service we received."
About EasyFeedback
For consumers
EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.
For businesses
EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.
If you want more information, please write us at [email protected].
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The EasyFeedback team.