Gadis Supermarkets listens to its customers

One of our users, Elias, sent a suggestion to Gadis Supermarkets using our feedback submission tool:

Dear Customer Service Director,

I’d like to tell you that I go to your supermarket because of the proximity to my home.

I would like to make a suggestion about your facilities. For your establishment of the XXXX. Since the main entrance faces north and just opposite XXXX Street, which faces north-south, the cold air that enters in winter is very unpleasant for customers and even worse for the cashiers who support it all day.
The ample by ordinary mail. I send them detailed suggestion…

Finally, considering my experiences with your company, I’m sure I’ll recommend you to my family and friends.

Thanking you in advance for the attention you give me, and trusting that my suggestion will be of use to you, I bid you a cordial farewell.

¿What was Gadis Supermarkets response when receiving the message sent via EasyFeedback?

Our user, Elias, satisfied with the response he received from Gadis Supermarkets, comments:

The area delegate of Gadis in the province of XXXX was kind enough to inform me that they would analyse the situation and suggestion that I had presented to them in my previous communiqué.

Later, by ordinary mail, I sent you my more detailed suggestion again and I would like to see the analysis of this situation find a viable and effective solution, for the welfare of your cashier’s staff and customers who queue to pay for their purchases. Thank you very much.

Once our EASYF Token gets developed, users who send useful and private feedback aiming to improve products, services and processes of companies and institutions worldwidewill be rewarded with EasyFeedback Tokens (EASYF).

This suggestion is a good example of feedback that will be rewarded with EASYF.


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The EasyFeedback team.

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