[vc_row][vc_column][vc_custom_heading text=”Trabajamos por ser la primera opción que tengan los consumidores para contactar con la Dirección de la empresa cuando:” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes” css=”.vc_custom_1470914793926{border-top-width: 1px !important;border-bottom-width: 1px !important;padding-top: 10px !important;padding-bottom: 10px !important;border-top-color: #8cc24d !important;border-top-style: solid !important;border-bottom-color: #8cc24d !important;border-bottom-style: solid !important;}”][vc_column_text]
- Los empleados de primera fila o los servicios de atención al cliente internos “fallan” (el cliente los ha utilizado y no está satisfecho, el cliente no los encuentra, no le resultan cómodos o no quiere utilizarlos porque no le generan confianza o se siente incomodo).
- Antes de que vayan a utilizar otras vías (hoja de reclamaciones, organizaciones de consumidores, emprender acciones legales, redes sociales y foros públicos…).
- Antes de que se vayan a la competencia sin comunicar el motivo.
- Quieran enviar sugerencias para mejorar los productos, servicios, procesos o el trato de sus empleados.
- Quieran enviar felicitaciones como agradecimiento al servicio recibido.
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- El equipo de EasyFeedback está formado por ingenieros en informática, diseñadores y consultores empresariales con amplia experiencia en distintas áreas (marketing y comercial, comunicación, diseño e ingeniería de procesos).
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- Nos unen nuestros valores (confianza, fe, audacia, justicia, humildad, buen humor, amor por los detalles…) y un objetivo: unir de forma privada a los consumidores con los propietarios/directores de los negocios a través de su experiencia de compra para mejorar su satisfacción y sus beneficios.
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- Aplicamos la tecnología para que el feedback se realice de forma útil, rápida y sencilla, en cualquier lugar, las 24 horas del día, evitando que la información se pierda y genere insatisfacción.
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- Los valores de nuestros productos y servicios son: La excelencia en el trato, una imagen de marca sólida y diferenciada, la sencillez de conceptos, el desarrollo de tecnología “emocional/amiga/afín” y dar formación e información personalizada a nuestros usuarios y clientes para que les proporcione autoridad sobre su profesión.
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