Volvo Auto Suecia
Volvo Auto Suecia is the official Volvo Dealer in Guipúzcoa, with more than 25 years of experience in the sale, maintenance and repair of Swedish brand vehicles.
Their work dynamic is based on the search for business excellence, quality and respect for the environment, through process management, customer-oriented and always seeking full customer satisfaction, which is why they have adhered to the Seal. “Excellence in Treatment.”
What needs did Volvo Auto Suecia have before implementing EasyFeedback PRO?
To improve the online and offline reputation, Volvo Auto Suecia needed to:
- Building trust in my business.
- Materialize that there is a commitment on the side of the company to customer service.
- Verify that the customer service system I use is adequate.
- Avoid negative public feedback at social networks, google...
- Encourage positive reviews on google and feedback.
- Locate dissatisfied customers.
- Detect possible mistakes made before they go viral.
To strengthen the team's commitment, Volvo Autosuecia needed to:
- Monitor the service my team is offering, always.
- Convey to my team our commitment in customer service excellence.
- Turn our customers into an "army of mystery shoppers" to help us improve our products, services and processes.
To Build customer loyalty through feedback, Volvo Autosuecia needed to:
- To know how to react in time before my customers change us for competitors.
- Avoid silent desertion.
- Let my clients know that we appreciate their opinion and make them feel heard.
It also allows us to actively listen to everyone who passes through the dealership (pre-sale, sale and post-sale) and increase positive reviews.
We chose EasyFeedback for its original value proposition and the trust that its team conveys to me.
Their EasyFeedback PRO tool is complementary to all the dealership software I know. I would definitely recommend EasyFeedback PRO to other dealers.
Implementation of EasyFeedback in Volvo Auto Suecia
Volvo Auto Suecia website on EasyFeedback.com: https://www.easyfeedback.com/volvoautosuecia
Volvo Auto Suecia has put several links to its EasyFeedback company profile in the footer, adding an image of its Excellence in Customer Service seal that makes it easier for its clients to send them feedback.
Volvo Auto Suecia has the Seal of Excellence in Treatment at the bottom of the estimates and invoices that it delivers to its customers.
This allows them to show their commitment to Excellence in Treatment and to the QR code in every interaction with their clients, all the feedback they receive from them is through the private feedback channel they have in EasyFeedback. During the implementation, our staff made this exclusive design and worked together with Volvo Auto Suecia staff for the adaptation.
Volvo Auto Suecia has placed a display next to its point-of-sale terminal, where it processes workshop payments, showcasing its Seal of Excellence in Customer Service. This display features an integrated NFC device and a QR code, both linked to its company profile.
The device is already programmed by us, so that when you bring your mobile phone close, it will take your customers to the URL of the company profile on EasyFeedback.
Autosuecia makes visible the commitment to Excellence in Customer Service by showing it to its clients from the entrance
Autosuecia makes visible the commitment to Excellence in Customer Service by showing it to its clients from the entrance
The Excellence in Customer Service certificate can also be printed on stickers to be placed on computers.
