How Kia Garte Turismos has improved the listening to its customers by using EasyFeedback

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Kia Garte Turismos

Garte Turismos is an Official KIA MOTORS Dealer in La Rioja. The company was founded in 1996 and since then it has established itself as the reference in distribution, marketing and official KIA MOTORS repair in La Rioja.

What needs did Kia Garte Turismos have before implementing EasyFeedback PRO?

Enhancing online and offline reputation

  • Building trust in my business.
  • Encourage positive reviews on google and feedback.
  • Locate dissatisfied customers.
  • Reduce customer response time.
  • Try to outperform customers' expectations.

Fostering engagement from employees

  • Convey to my team our commitment in customer service excellence.
  • Recognize employees who perform well.
  • Create a culture of listening that encourages my team to seek customer feedback.
  • Turn our customers into an "army of mystery shoppers" to help us improve our products, services and processes.

Building customer loyalty through feedback​

  • Measure the level of satisfaction of my customers in every interaction with my company.
  • Open a direct communication channel that allows me to actively listen to my customers.
  • To know how to react in time before my customers change us for competitors.
  • Avoid silent desertion.
  • Knowing what the customer really wants.
  • Show our customers that we appreciate their opinion so that they feel heard.

Implementation of EasyFeedback in Kia Garte Turismos

Kia Garte Turismos website on EasyFeedback.com: https://www.easyfeedback.com/GarteTurismos

At Kia Garte Turismos they have physically placed the Certificate at the dealership to give their users the opportunity to send feedback to the dealership management team.

The Kia Garte Turismo dealership has improved its results and gets more positive reviews thanks to EasyFeedback.

Kia Garte Turismos has the Certificate at the head of the concession documents to show its commitment to its customers.

Kia Garte Turismos has EasyFeedback on its website to show its commitment to its customers.

Other dealers of the brand spoke well to us about EasyFeedback and speaking with the company gave us a lot of confidence. Of course we recommend working with EasyFeedback.
Salvador Fernández
Manager at Kia Garte Turismo

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