Volvo Arregui
With extensive experience at the service of its customers, Auto Electricidad Arregui has established itself as the reference in distribution, marketing and official Volvo servicing in Vitoria. Its main objective is to reach the highest standards of quality and service.
What needs did Volvo Arregui have before implementing EasyFeedback PRO?
Enhancing online and offline reputation
- Avoid negative public feedback at social networks, google...
- Encourage positive reviews on google and feedback.
- Monitor mistakes before they go viral with word of mouth.
- Reduce customer response time.
- Try to outperform customers' expectations.
- Differentiate myself from competitors.
Fostering engagement from employees
- Recognize employees who perform well.
- Give my team arguments they can use to show the company's commitment to customer service.
- Create a culture of listening that encourages my team to seek customer feedback.
- Turn our customers into an "army of mystery shoppers" to help us improve our products, services and processes.
Building customer loyalty through feedback
- Measure the level of satisfaction of my customers in every interaction with my company.
- Avoid situatuons in which the customer asks for a complaint form.
- Knowing what the customer really wants.
- Show our customers that we appreciate their opinion so that they feel heard.
At Volvo Arregui we started working with EasyFeedback on the recommendation of another dealership and today we recommend working with EasyFeedback.
Jorge Fernández
After Sales Manager
Implementation of EasyFeedback in Volvo Arregui
Volvo Arregui website on EasyFeedback.com: https://www.easyfeedback.com/volvoarregui
At Volvo Arregui they have physically placed the Certificate at the dealership to give their users the opportunity to send feedback to the dealership management team.
