Kia Garte Turismos
Garte Turismos is an Official KIA MOTORS Dealer in La Rioja. The company was founded in 1996 and since then it has established itself as the reference in distribution, marketing and official KIA MOTORS repair in La Rioja.
What needs did Kia Garte Turismos have before implementing EasyFeedback PRO?
Enhancing online and offline reputation
- Building trust in my business.
- Encourage positive reviews on google and feedback.
- Locate dissatisfied customers.
- Reduce customer response time.
- Try to outperform customers' expectations.
Fostering engagement from employees
- Convey to my team our commitment in customer service excellence.
- Recognize employees who perform well.
- Create a culture of listening that encourages my team to seek customer feedback.
- Turn our customers into an "army of mystery shoppers" to help us improve our products, services and processes.
Building customer loyalty through feedback
- Measure the level of satisfaction of my customers in every interaction with my company.
- Open a direct communication channel that allows me to actively listen to my customers.
- To know how to react in time before my customers change us for competitors.
- Avoid silent desertion.
- Knowing what the customer really wants.
- Show our customers that we appreciate their opinion so that they feel heard.
Other dealers of the brand spoke well to us about EasyFeedback and speaking with the company gave us a lot of confidence.
Of course we recommend working with EasyFeedback.
Salvador Fernández
Manager at Kia Garte Turismo
Implementation of EasyFeedback in Kia Garte Turismos
Kia Garte Turismos website on EasyFeedback.com: https://www.easyfeedback.com/GarteTurismos
At Garte Turismos, they have physically displayed the Certificate on their premises to give their customers the opportunity to submit feedback.
To do this, they have used a stand with built-in NFC technology. NFC is a short-range wireless communication technology that enables data to be exchanged between two devices (such as mobile phones) when they are brought close together, usually within 4–15 cm, without the need for cables.
The device is sent to the customer pre-programmed by us, so that when they bring their mobile phone close to it, it takes them to the URL of your company profile on EasyFeedback. It also features a sticker with a QR code that takes them to the company profile URL as well.
At Kia Garte Turismos they have physically placed the Certificate at the dealership to give their users the opportunity to send feedback to the dealership management team.
Kia Garte Turismos has the Excellence in Treatment certificate on both the menu and footer of its website to show its commitment to its customers and enhance its online reputation.
