Clínica Fivasa
Since 2003, the Fivasa clinic has aimed to meet the needs of patients, offering a multidisciplinary approach in all its medical specialities through the teamwork of the different professionals that make up the clinic. The clinic has focus its management on the needs of patients.
What needs did Fivasa Clinic have before implementing EasyFeedback PRO?
To improve the online and offline reputation, Clinica Fivasa needed to:
- Materialise that there is a commitment on the side of the company to customer service.
- Verify that the customer service system I use is adequate.
- Encourage positive reviews and feedback.
- Locate dissatisfied customers.
- Try to outperform customers' expectations.
- Differentiate myself from competitors.
To strengthen the team's commitment, Clínica Fivasa needed to:
- Convey to my team our commitment in customer service excellence.
- Recognize employees who perform well.
- Give my team arguments they can use to show the company's commitment to customer service.
- Create a culture of listening that encourages my team to seek customer feedback.
To Build customer loyalty through feedback, Clínica Fivasa needed to:
- Measure the level of satisfaction of my customers in every interaction with my company.
- Open a direct communication channel that allows me to actively listen to my customers.
- Avoid silent desertion.
- Show our customers that we appreciate their opinion so that they feel heard.
Implementation of EasyFeedback in Fivasa Clinic
Clínica Fivasa company profile in EasyFeedback.com: https://www.easyfeedback.com/clinica-fivasa is the private channel through which Clinica Fivasa customers can send their feedback.
At the Fivasa Clinic, they have physically displayed the Certificate on their premises to give their patients the opportunity to submit feedback.
To do this, they have used a stand with NFC technology built in. NFC is a short-range wireless communication technology that allows data to be exchanged between two devices (such as mobile phones) when they are brought close together, usually within 4–15 cm, without the need for cables.
The device is sent to the client pre-programmed by us, so that when they bring their mobile phone close to it, it takes them to the URL of your company profile on EasyFeedback. It also features a sticker with a QR code that takes them to the company profile URL. EasyFeedback PRO NFC at the Clinic.
In Fivasa Clinic they decided to put the certificate of Excellence in Customer Service on the corporate website to make it easier for their customers to send feedback.
