Clínica Fivasa
Since 2003, the Fivasa clinic has aimed to meet the needs of patients, offering a multidisciplinary approach in all its medical specialities through the teamwork of the different professionals that make up the clinic. The clinic has focus its management on the needs of patients.
What needs did Fivasa Clinic have before implementing EasyFeedback PRO?
To improve the online and offline reputation, Clinica Fivasa needed to:
- Materialise that there is a commitment on the side of the company to customer service.
- Verify that the customer service system I use is adequate.
- Encourage positive reviews and feedback.
- Locate dissatisfied customers.
- Try to outperform customers' expectations.
- Differentiate myself from competitors.
To strengthen the team's commitment, Clínica Fivasa needed to:
- Convey to my team our commitment in customer service excellence.
- Recognize employees who perform well.
- Give my team arguments they can use to show the company's commitment to customer service.
- Create a culture of listening that encourages my team to seek customer feedback.
To Build customer loyalty through feedback, Clínica Fivasa needed to:
- Measure the level of satisfaction of my customers in every interaction with my company.
- Open a direct communication channel that allows me to actively listen to my customers.
- Avoid silent desertion.
- Show our customers that we appreciate their opinion so that they feel heard.
EasyFeedback is a comprehensive improvement management system for both customers and employees.
I believe it is a system that improves with time and customer feedback.
Juan Carlos Martinez Selma
Owner
Implementation of EasyFeedback in Fivasa Clinic
Clínica Fivasa company profile in EasyFeedback.com: https://www.easyfeedback.com/clinica-fivasa is the private channel through which Clinica Fivasa customers can send their feedback.
In Fivasa Clinic they decided to put the certificate of Excellence in Customer Service on the corporate website to make it easier for their customers to send feedback.