Ensanche Commercial Area
The Ensanche Commercial Area Business Association has been representing the retail, hotel and catering and service companies of Pamplona before the institutions of Navarre for the last 30 years and offers services to its members to improve their competitiveness.
What needs did the Association have before implementing EasyFeedback PRO?
Enhancing online and offline reputation
- Building trust in my association.
- Materialize that there is a commitment on the side of the company to customer service.
- Verify that the customer service system I use is adequate.
- Encourage positive reviews and feedback.
- Locate dissatisfied customers.
- Monitor mistakes before they go viral with word of mouth.
- Reduce customer response time.
- Try to outperform customers' expectations.
- Differentiate myself from competitors.
Fostering engagement from employees
- Convey to my team our commitment in customer service excellence.
- Recognize employees who perform well.
- Give my team arguments they can use to show the company's commitment to customer service.
- Create a culture of listening that encourages my team to seek customer feedback.
Building customer loyalty through feedback
- Measure the level of satisfaction of my customers in every interaction with my company.
- Open a direct communication channel that allows me to actively listen to my customers.
- Knowing what the customer really wants.
- Show our customers that we appreciate their opinion so that they feel heard.
Implementation of EasyFeedback in the Association
Ensanche Commercial Area website on EasyFeedback.com: https://www.easyfeedback.com/EnsancheAreaComercial
the Certificate
Visible commitment to Excellence in Customer Service
Information about the certificate to build trust
Ensanche Commercial Area website on EasyFeedback.com.
They have opened a section on the Ensanche Commercial Area website to show their commitment to Excellence in Treatment.
The EnsancheCommercial Area Association has physically placed the Certificate in it office to give its users the opportunity to send feedback to the Association’s management team.
