Naria
Naria (No One Without Their Daily Food Ration) digitizes the food donation system and favors the social inclusion of people who suffer from the need to receive food aid.
What needs did Naria have before implementing EasyFeedback PRO?
To improve the online and offline reputation, Naria needed to:
- Building trust in my business.
- Materialise that there is a commitment on the side of the company to customer service.
- Verify that the customer service system I use is adequate.
- Encourage positive reviews and feedback.
- Locate dissatisfied customers.
- Try to outperform customers' expectations.
To strengthen the team's commitment, Naria needed to:
- Monitor the service my team is offering, always.
- Recognize employees who perform well.
- Give my team arguments they can use to show the company's commitment to customer service.
- Create a culture of listening that encourages my team to seek customer feedback.
To Build customer loyalty through feedback, Naria needed to:
- Open a direct communication channel that allows me to actively listen to my customers.
- Avoid a situation in which the customer asks for a complaint form.
- Knowing what the customer really wants.
- Show our customers that we appreciate their opinion so that they feel heard.
Implementation of EasyFeedback in Naria
Naria company profile in EasyFeedback.com: https://www.easyfeedback.com/nadie-sin-su-racion-diaria is the private channel through which Naria customers can send their feedback.
In Naria they decided to put the certificate of Excellence in Customer Service on the corporate website to make it easier for their customers to send feedback.
In Naria they decided to put the Excellence in Treatment Seal on their Transparency Portal as a Feedback channel.
At Naria they have placed the Certificate physically in their offices to promote active listening to their users to send feedback to the company’s management team.
