Zara Home responds satisfactorily to María Eugenia
Our user María Eugenia tells us that he sent a complaint to Zara Home using EasyFeedback’s free complaint/claims sending tool.
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Studies carried out on the feedback
Studies carried out on consumer behaviour in different countries show us the need to improve communication between companies and consumers as a means of increasing the level of satisfaction.
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Current Feedback Issue
Companies encourage feedback because it is a strategic tool in order to achieve excellence and improve their sales and reputation. For collecting feedback, companies are increasingly using resources and channels: face-to-face, telephone service, forums, chat/chatbot, messaging apps, web forms, email, social networks… All channels used in feedback collection should be used to: Listen: in order
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BP helped Jordi
Our user Jordi tells us that he sent a complaint to BP Spain using our feedback submission tool: Dear Customer Service Director, I want to make a complaint to you related to your staff. Good afternoon, I want to inform you that this afternoon I went to refuel at the Montclar of Sant Boi del Llobregat